What happens when I call?

Our local outpatient clinics always have someone who can answer the telephone between 8 a.m. and 4 p.m. weekdays.

It's important to describe the problem you're worried about. We'll ask questions to determine whether it's a problem we at child and adolescent psychiatry can help you with, or whether there's somewhere else which offers better support, such as school healthcare, social services, family counselling or a youth guidance centre.

If you decide you'd like an appointment, we need a few simple facts such as an address and a telephone number. If the problem isn't acute, you may have to wait a few weeks before your first appointment. Sometimes we can book an appointment directly, other times we'll call you back later or send an appointment in the post. 

You may be asked to fill in a questionnaire before your first appointment. You may even be interviewed again over the telephone about your life situation and the problem.

Seeking help is voluntary. If you feel that your questions have been answered for the time being, you may feel that an appointment is unnecessary. The choice is yours. If during the telephone call serious concerns arise for the well-being of a child, we're obligated to contact social services so that they can ensure the child receives the help they need.